SHIPPING & DELIVERY POLICY

 

SHIPPING RATES 

Domestic (Israel) Express Shipping - up to 7 working days:                   30.00NIS                      

0.00 NIS - 229.00 NIS

 

Domestic (Israel) Express Shipping - up to 7 working days:                         FREE                          

230.00 NIS AND UP

            

SHIPPING PROCESS

Most orders are processed and packed on the same day, and generally arrive between 3 to 7 working days. Please note that while we do our best efforts to deliver your order within the estimated timeframe, dispatch and delivery times are based on estimation only and are not guaranteed.
HOLYLAND Civilians is not responsible for any delays caused by matters not under its full direct control, including without limitation due to destination customs clearance processes, delays caused by the shipping company, etc.

UNCOLLECTED PACKAGES

In the case that your order has to be returned to us due to the receiver’s refusal to pay custom duties, taxes or fees, or as a result of your unavailability at the time of shipment and/or inaccuracies in the details provided by you, HOLYLAND Civilians will have to charge you for shipping and handling fees and any additional administrative charges that might be incurred for customs clearance and return process. 

STOCK AVAILABILITY

Please note that stock offered on the site is limited, and we only sell items that we have in stock. Bear in mind garments may sell out during your shopping session, and stock availability will be updated upon reaching the checkout page.

HOLYLAND Civilians reserves the right to change and/or remove the list of items offered for purchase or shut down the site’s online store at any time, and at its sole discretion and nothing herein shall be deemed as an obligation to offer any items for sale.

HOLYLAND Civilians will make reasonable efforts to dispatch the approved orders as quickly as possible and the approved orders shall be dispatched in the order that they have been received. If a delivery suffers a delay or if the delivery cannot be fully dispatched or only partially due to the goods not being in stock or other reasons, HOLYLAND Civilians will make reasonable efforts to inform the consumer about this as quickly as possible. In this case, the consumer will be given the option to terminate the agreement, free of charge. In the case of termination in accordance with this paragraph, HOLYLAND Civilians will refund the consumer with the sum paid, at the latest within 30 days after termination. The place of delivery is deemed to be the address that the consumer makes known to HOLYLAND Civilians at the time of registration and/or placing the order.

                      

FOR ANY QUESTIONS PLEASE CONTACT HOLYHELP@HOLYLANDCIVILIANS.COM